配送问题 Shipping Q

三、配送问题

1)

问题：My Style商店都支持哪些快递公司？
回复：My Style 商店现在支持的快递公司有SKYNET Courier Service。 为了商品的安全，以及货物快速到达，所以全部将采用此快递公司。另外在特定地区还有老板私人载送。

Q：Which of the shipping company do My Style support?
A：My Style currently do support SKYNET Courier Service, for the safety of the product and the speed of delivery. For certain area,My Style's Director - Cindy will made delivery by her own.

2)

问题：这些快递方式安全吗？
回复：所选快递公司享有不错的信誉，在外包装没有被拆封、没有撕毁的情况下您都可以放心签收。另外，于特定地区老板会亲自载送，更不可能有问题。

Q：Is the shipping company secure?
A：The courier service company do have quite good comment, with the term and condition,if the packaging did not damage, you may receive the goods. Other than that, for specific area, My Style's Director - Cindy will made delivery by her own, so it is secure.

3)

问题：到货后我该如何验货？
回复：目前根据快递公司的行业规定，您需要查看外包装是否完好，如果都没有问题，您可以放心签收，若有问题请拒绝签收。如果您打开包装后发现疑问请第一时间到联系本商店，我们将会根据实际情况进行处理。

Q：How should I check the goods condition?
A：Customer should check the packaging condition, make sure the goods packaging has no damage, you can receive it, if there are damaging, please do not receive it. After receive the goods, if there are problems found, kindly check with My Style,we will handle it according to the request.

4)

问题：可否在店面选购试穿后直接购买商品？
回复：很抱歉，是不可以的，本店只属网店，无任何实体店所以并无展示商品或到店面自提的功能。

Q：Can I go to your shop and try the goodies?
A：Sorry, My Style is an online-based company, we do not have any local shop available.

5)

问题：一般下单后多久我能收到货？
回复：通常在确认订单及汇款后，我们1天之内准备，根据不同的地区派送，货物最快会在3天后寄到，最迟将在10天内寄到。

Q：How long will I need to wait for the product I bought?
A：Normally after the confirmation of the order that customer have made and payment have transfer to My Style's account, we will prepare the goods within 1 day and according different area delivery, The earliest will be 3 days, customer will receive their goodies, else will be within 10 days.

支付问题 Payment Q

1)

问题：My Style商店支持哪些银行付款？
回复：My Style商店目前支持MAYBANK、HONG LEONG BANK、RHB BANK银行汇款。

Q：Which bank do My Style support？
A：Currently My Style do support MAYBANK、HONG LEONG BANK、RHB BANK。

2)

问题：国外客户如何付款呢？
回复：目前My Style 商店只将产品售卖于住在马来西亚客户。

Q：How Foreign Customer can buy My Style Product？
A：Currently My Style only sold the products to customer who stay in Malaysia.Sorry for the Inconvenience.

3)

问题：付款后商品出现缺货该如何呢？
回复：My Style商店建议客户下单前像我询问是否有存货，确定有存货后才下订单，My Style 商店将为您保留货物三天的时间。三天以后若您在付款后商品出现缺货，My Style商店将通知您换取其它有货的商品或暂时存放在您名下的个人账号户口，以供它日使用。若客户坚持要求退款，我们将抽取订单总额的15％作为服务费，基于退款事项需到银行查办，所以退款事项将在10天内完成。不过这种问题并不容易发生，所以不需要担心。

Q：What should I do if found that there are out of stock after I have made payment？
A：My Style suggest customer should get information from Cindy and make sure whether the stock are available before made payment. Customer should only make order after the confirmation. My Style will keep the order for 3 days time, kindly pay the exactly amount as soon as possible, else the order would be cancel. If the payment have made and found that there are out of stock, My Style will keep the exactly payment under customer's name and use it for next order. If Customer want to refund, My Style will charge 15% as service/administration fee.The Bank will in charge of the payment return matter. But these problems hardly happen, so please do not worry.

4)

问题：付款后需要通知吗？
回复：一旦成功汇款后，请即刻在汇款当天用电邮寄付款通知或者将汇款证明发送电报至 fax: 03-40236673及保留付款单据以便日后确认所需。

Q：Do I need to inform My Style after my payment have made?
A：Sure! Kindly email your payment information or fax it to 03-40236673 and keep the payment information for future needs or prove of payment.

购买问题 Buying Q

一、购买问题

1)

问题：你们的商品价格还能再低些吗？（议价）
回复：My Style商店并不提供议价，但常常会有部分商品的优惠活动回馈客户。

Q：Can I bargain the price for My Style Product ?
A： Sorry, My Style are not allowed to bargain the price, But My Style will have promotion on certain product.

2)

问题：你们的商品质量能保证吗？
回复：My Style商店保证所有商品都是新货，决不会有二手货的风险。

Q：My Style Product have guaranteed of the product ?
A：My Style guarantee that all My Style product are BRAND NEW, would not have the risk of buying 2nd hand product.

3)

问题：在下单后如何得知是否发货？
回复：在得到您的汇款通知以后，确认了银行已经过账，7天内货物将会送出。在送出货物之前，本店会致一封电邮通知您。

Q：How do I know when will the Product deliver to me after my order have made?
A：My Style will deliver your goods within 7 days after the confirmation of Bank that the correct amount have paid.Before the delivery, My Style will send an email to nudge you that our goods will be deliver at what date.

4)

问题：“店里价格”是否包含了运费？
回复：看情况。如果是在特定地区，将是免费运送，其它的就需要付SKYNET快递的运输费。但是如果数量超过3件，本店会特别为您调低运输费，而且会电邮通知您。

Q：Is the tag price include the shipping fees ?
A：It's depends. There will be FREE shipping fee or specific area. Others will deliver by SKYNET COURIER SERVICE. If the order amount are more than 3pc, My Style will help to reduce the shipping fee, and it will be inform by email.

5)

问题：我如何知道或询问有关物品的资料或详情呢？
回复：所有的商品资料与详情都会在商品页里显示，若您有不详的地方您可以将您的具体需求与疑问在SHARING 部分留言或者电邮到本店，我们会根据您的需求与问题进行解答。

Q：How do I know the Product information ?
A：All of the product information will be clearly specified within the website. If you have any enquiry, please do not hesitate to leave your message on the SHARING corner or email My Style, we will do further explanation according to your question.

Help

SHARING
In the sharing box, you are welcome to ask for the product information, leaving comment and any of the suggestion.
I will try to reply as soon as possible.

在这个留言箱里，大家可以将对产品的疑问留下。
我会尽快的回复。



CALCULATOR
This calculator is to help you easier in calculate the amount which need to paid.

计算机是方便于大家总结货品的价格。


例子方式 Example：

25 + 30+ 68

press RUN / Enter button ， The Total will shown below the text box.
按下RUN的按钮 或者 直接按 ENTER 按钮，总额将会显示在下方。